Help & FAQ

Last updated: 2024-06-24

Help:

Posting content:

In order to be able to start posting content and earn money, you will need to create an account, deppending on the platform settings you might have to verify it, then you will be able to create posts by accessing the Create post page, where you can upload any kind of media you want, by either drag and dropping your files onto the text area, or by clicking on the file icon bellow the text area.

Subscription Options:

- Monthly: Pay a fixed amount every month for access to one celebrity.
- Quarterly: Pay for three months upfront for access to one celebrity.
- Semi-Annual: Pay for six months upfront for access to one celebrity.
- Annual: Pay for twelve months upfront for access to one celebrity.

Referral Program:

- Refer friends and family to Yalla Hi.
- For every 10 successful referrals, get one month of free access to your chosen celebrity.
- If you have multiple subscriptions, the reward will be applied to your first subscription automatically.

Community Guidelines:

- Yalla Hi promotes a community free of hate speech and discrimination.
- Violations will result in immediate removal from the platform and possible legal action.

Cancellation Policy:

-Subscribers can cancel their subscription at any time through their account settings.
- Refunds are not provided for partial periods.

Security Measures:

- Yalla Hi ensures secure payment processing with encrypted transactions.
- Subscribers financial information is protected at all times.

Frequently Asked Questions:

What is Yalla Hi?

Yalla Hi is a subscription-based platform where celebrities interact with their fans through exclusive content and experiences.

How does Yalla Hi work?

Subscribers sign up for a monthly, quarterly, semi-annual, or annual subscription. Each subscription grants access to interact with one celebrity of their choice.

What do subscribers get access to?

Subscribers gain access to exclusive content, live streams, Q&A sessions, and direct interactions with their chosen celebrity.

Can I subscribe to multiple celebrities?

Yes, subscribers can purchase multiple subscriptions to access more than one celebrity on the platform.

How does the referral reward work?

For every 10 successful referrals, subscribers receive one month of free access to their chosen celebrity. If subscribers have multiple subscriptions, the reward is applied to their first subscription automatically.

What happens if a user violates the community guidelines?

Yalla Hi has a zero-tolerance policy for hate speech and discrimination. Users found violating these guidelines will be immediately removed from the platform, reported, and prevented from re-signing up. We cooperate with law enforcement authorities as necessary.

How can I cancel my subscription?

Subscribers can manage their subscriptions and cancel at any time through their account settings. Subscriptions will end at the end of the month, and refunds will only be given within a 7 day sign up period.

Are payments secure?

Yes, Yalla Hi uses secure payment processing methods, and all transactions are encrypted to protect subscribers financial information.

Can I change my celebrity subscription?

subscribers can switch their celebrity subscription at any time through their account settings, however they will incur an additional charge.

How do I contact customer support?

For any inquiries or assistance, please contact our customer support team at info@yallahi.com